The exchange and refund policy applies only for items bought on https://leifheit.sg ("Website"). Please read these following exchange & refund policy closely, as you ("you" or "customer") acknowledge and agree to be bound by the terms laid out in this policy when you order from this website. If you do not agree, do not purchase from this website.
1. COLLECTION & DELIVERY
1.1 Our delivery charges for all orders made on this website is as follow:
For all orders below $150, a standard delivery fee of $10 will apply.
For all orders above $150, the order will qualify for free shipping to the address stated in the order.
For customers whose order amounts to below $150 but would like to waive off the standard delivery fee of $10, they can choose to self-collect their order from our service center at Paya Lebar Road. Please click here for more information on the exact address of our service center and our opening hours.
1.2 All rates are only applicable for orders shipped to address within Singapore. For customers who wish to ship to address outside of Singapore, please contact us to enquire.
1.3 Leifheit Singapore reserves the right to amend our delivery policy and shipping rates at any time at our own discretion.
2.1 Customers who purchase a product from this website are able to request for an exchange for their product within 3 days of the product’s delivery, given the following condition:
a) The item is defective due to manufacturing faults, and / or damaged during the manufacturing process, warehouse handling, or delivery shipment. We will NOT conduct an exchange if the defect is caused by the customer's own mishandling of the product.
2.2 All products must be returned to us in original and brand-new condition, showing no signs of wear or use including, but not limited to, pick scratches, belt-buckle markings, scuffs, dings and scrapes on the product or any of the related materials that came with it. The returned products must also include all original packaging, labels, stickers, seals, manuals, accessories, and still have their protective materials unremoved and intact.
2. REFUNDS & RETURNS
Refunds and returns will be permitted and conducted when the returned product and / or part of the product is found to be defective, and repair or replacement of such product is not possible. All products returned must have its full packaging in tact, and must not be used before. Leifheit Singapore reserves the right to reject any refund and / or return request should the above not be observed.
3. ABUSE OF EXCHANGE & REFUND POLICY
We’ve created this Return and Exchange Policy to make sure our customers receive the product of their choice. We may, in our sole discretion, limit or suspend return privileges for customers who make fraudulent returns, violate and/or abuse the terms of this Return and Exchange Policy, including, but not limited to, making excessive returns, returning products that are no longer in original and brand-new condition, returning products that they have not purchased etc. We reserve the right to amend this policy at any time at our discretion.